Hello! I'm Arick
I am a motivated professional with a passion for helping others and learning new skills. Whether it be resolving a major system outage or choosing which vendor provides the best service, I am positioned to help you achieve your goals.
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For a complete copy of my resume, or to inquire about my availability, shoot me an email or use the contact form at the bottom of this page.
Arick Hauschild
Senior IT Support Technician
708-325-5399
Email:
Location:
Orland Park, IL
Phone:
EXPERIENCE
February 2022 - Present
Senior IT Support Technician
Preferred Risk Insurance Services
As the Senior IT Support technician for Preferred Risk Insurance services, my team and I provide top-tier support for over 500 users across 15 companies under the Warrior Invictus Holding Company umbrella. My role includes supervising the helpdesk team, ticket triage & resolution, planning and executing infrastructure improvement projects, and development of documentation and procedures.
August 2021 - February 2022
TekSystems/CIBC Bank USA
IT Support Technician Contractor
My first role for CIBC Bank USA involved completing a critical Windows 10 Upgrade Project. During the course of this project, my exceptional performance and consistently taking initiative led to a contract extension, and I was moved to the Desktop Support team supporting ~1000 users in the company's HQ. Due to enhanced lockdown procedures, I moved to a fully remote helpdesk position in late 2021, where I consistently outpaced my more experienced peers.
December 2020 - May 2022
Office Manager
Roger's and Holland's Jewelers
As the Office Manger for Roger's and Holland's Jewelers in Orland Square, I was responsible for inventory management, customer service, and organization for one of the top-grossing stores in the company. While developing procedures to improve efficiency and consistent customer service, I also maintained a consistent personal sales volume. I also assisted my coworkers during the rollout of the Kronos Workforce Now payroll management system.
For a complete resume feel free to reach out to me by email or phone.
EDUCATION
2019-2020
Bachelor's Degree (Incomplete)
LEWIS UNIVERSITY
At Lewis University, I studied computer science, with a foxus in cybersecurity. I was a member of the cyber defense club and AFROTC. I was also active in campus ministry.
2015-2019
LINCOLN-WAY CENTRAL HIGH SCHOOL
High School Diploma
At Lincoln-Way Central High School, I earned a cumulative GPA of 4.729 on a 4-point scale. I earned the "High Honor Roll" distinction for every semester I was in school. While consistently excelling in academics, I also excelled in leadership in the Air Force Junior ROTC program. By the time I was a senior, I had earned the distinction of producing top marks for inventory management in our unit inspection Sophomore year, was the first cadet ever to be appointed to a Squadron Commander position twice (as well as being the youngest cadet appointed to this position), and led several extracurricular AFJROTC teams. My outstanding service led to an appointment to the role of Group Commander, where I was responsible for leading the whole Corps of Cadets to reach our community service, physical fitness, academic, and espirit de corps goals.
REFERENCES
John Specht
General Manager, Image Systems and Business Solutions
Mike Park
Formerly Desktop Support Manager / Managing Director, CIBC Bank USA
Sumit Roy
Formerly Chief Information Officer, Preferred Risk Insurance Services
Arick is the type of person you want on your team. Eager to learn, quick to pick up and never shies away from a challenge. During my tenure as CIO at Warrior Insurance, we undertook a comprehensive transformation of our antiquated phone system, replacing it with a modern UCaaS system - Ring Central. As a member of the Infrastructure Services team, Arick played a lead role in the deployment, user training and working out any post deployment issues. Arick's efforts were fundamental to the success of this project. His communication skills with all levels, including senior management is excellent. He is an asset to any organization.
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Via LinkedIn
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Arick is a very talented young man with an incredible understanding of technology. Arick was a tremendous help to myself as well as other senior team members in terms of implementing new marketing techniques utilizing advanced technologies. Arick is very patient and very detailed in his support of fellow team members.
Via LinkedIn
Arick joined are team as a part of an upgrade project and we asked him to stay on after completion due to his customer focus, excellent soft skills, attention to detail and ability to deliver on time as promised. I really appreciate his hard work and “can do” attitude.
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Via LinkedIn
SKILLS
Desktop Support - All Major Brands
Telecom Administration
Windows, MacOS, and Linux Support
Android & iOS Support
Microsoft Office Support & Admin
System Administration
Some Network Administration
Microsoft 365 Administration
System Imaging
Executive Support Services
Writing Documentation
Anything You Can Throw At Me